All Customer service articles
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Grocer 33Displays and ‘helpful’ staff win at Waitrose Horsham
An attractive wine display and considerate staff impressed our shopper
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Comment & OpinionHealth kicks, advertising laws and the fresh food revolution
A year and two days into the job, Tesco’s group customer director Becky Brock revealed how on arrival she saw a huge opportunity for the UK’s biggest supermarket
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NewsInPost scrapping counter parcel services is a ‘blow’ to indie retailers
Last month InPost informed retailers it would be transitioning away from counter services across the UK from June
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Grocer 33Sainsbury’s Dundee is best store in high-scoring Grocer 33 week
Our mystery shopper had a ‘really positive experience’ at Sainsbury’s
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NewsTesco’s self-checkout ‘VAR’ trial mocked by shoppers
Tesco’s tech uses cameras focused on the shopper and the self-checkout from above
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Grocer 33Store of the week Sainsbury’s Leeds offers excellent standards
Sainsbury’s scored a respectable 78 points, despite only managing 12 out of 20 for availability
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Grocer 33‘Nothing to complain about’ at winning Asda store in Woking
Our shopper said the Asda supermarket was well stocked, light and airy
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Grocer 33Waitrose East Sheen comes top in a low-scoring week
Our shopper praised Waitrose’s short queues and checkout assistant
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Grocer 33Service trumps size as tiny Waitrose Greenwich store wins close-run mystery shop
Waitrose’s Greenwich store offered ‘high-quality’ customer service despite small size
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NewsCo-op opens ‘access to cash’ banking hub inside store
Co-op said the move was part of its focus on creating added services in its stores and social value
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Grocer 33Waitrose edges out M&S to offer best store experience
Waitrose had tempting counters manned by ‘highly knowledgeable’ staff
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Grocer 33High Grocer 33 scores for giant Tesco and small Waitrose stores
Winner Tesco Dundee had ‘very high standards’, our mystery shopper reported
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Grocer 33Large Tesco in Chesterfield offers our shopper ‘everything you need’
Our mystery shopper was impressed with the staff at Tesco Chesterfield
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Grocer 33Tesco Tidworth comes out on top despite modest size
Our mystery shopper enjoyed the ‘sunny, upbeat tone’ in Tesco Tidworth
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Comment & OpinionSupermarket staff need proper food knowledge
We could really do with the supermarket workforce understanding what they are serving and selling, says John Farrand, MD at the Guild of Fine Food
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Grocer 33Sainsbury’s in Bourne wins store of the week as Waitrose food hall comes up short
Sainsbury’s in Bourne, Lincolnshire, squeaked to victory by a solitary point this week
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Grocer 33Displays and availability help Morrisons York to Grocer 33 win
With a score of 80 points, the store was Morrisons’ first Grocer 33 win since mid-October
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Promotional FeaturesHow to deliver personalisation and privacy in customer experience
Personalisation can help brands build that all-important emotional connection with their consumers, but it can also cross the line on privacy. So, how can brands and retailers reconcile the two successfully?
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Grocer 33Waitrose’s smaller Bagshot store sees off larger Grocer 33 rivals
Our shopper sang the praises of the ‘bright and spacious’ store, which had plenty of staff around – ‘almost in every aisle’
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NewsShoppers back staffed 'chatty checkouts' in new survey
A till where staff are encouraged to converse with customers proved popular in the Belonging Forum survey